Cancellation & Refund Policy

A-List Design Studio

Cancellation & Refund Policy

At A-List Design Studio, all services involve custom work, time allocation, and project planning. This Cancellation & Refund Policy is designed to clearly outline how cancellations, refunds, and project pauses are handled.

By purchasing a website package, add-on, or service, you agree to the terms outlined below.

Last Updated 12.30.25

Website Packages

All website packages are paid in full at the time of purchase, unless otherwise stated.

Because each website is custom-designed and work begins shortly after purchase and intake submission, website package purchases are non-refundable once project work has begun.

Project work is considered to have begun once any of the following occurs:

  • Review of the Project Intake Form

  • Project planning or structure setup

  • Design, layout, or content work

  • Technical setup or configuration

If a cancellation request is made before project work has begun, a refund may be considered at our discretion, minus any administrative time, preparation, or setup already completed.

Project Start & Timelines

Project timelines officially begin once all of the following have been completed:

  • Payment has been received

  • The Project Intake Form has been submitted

  • Required assets, content, and access needed to proceed have been provided

Delays caused by incomplete information, missing materials, lack of access, or delayed client responses do not qualify for refunds.

Add-Ons & Support Services

One-time add-ons (including, but not limited to, hosting setup, custom graphics, or additional functionality) are non-refundable once work has begun.

Hourly support services are non-refundable once time has been scheduled or work has been performed.

Monthly hosting and care plans may be canceled at any time. Services will remain active through the end of the current billing period. No partial refunds are issued for unused time.

E-Commerce & Custom Projects

E-commerce websites and custom or advanced projects are scoped and invoiced individually.

For these projects:

  • Deposits are non-refundable

  • Remaining balances are due prior to launch unless otherwise agreed in writing

If a project is paused or canceled after work has begun, fees apply for work completed to date.

Client-Initiated Project Pauses

If a project is paused by the client for more than 30 consecutive days due to missing materials, delayed responses, or other client-side delays, the project may be placed on hold.

When the client is ready to resume:

  • The project will be scheduled based on current availability

  • Additional fees may apply to restart, re-scope, or update the project if significant time has passed

Extended pauses do not qualify for refunds.

Chargebacks & Payment Disputes

Clients agree to contact A-List Design Studio directly to resolve any billing questions or concerns before initiating a chargeback or payment dispute.

Unauthorized chargebacks or disputes may result in:

  • Immediate project suspension

  • Removal of access to services or deliverables

  • Additional fees associated with dispute resolution

 

Policy Acknowledgment

By purchasing any service from A-List Design Studio, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.

Questions

If you have questions about cancellations, refunds, or billing, please contact us prior to purchase. We’re happy to clarify policies and ensure expectations are aligned before moving forward.

A-List Design Studio
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https://alistdesignstudio.com/